Adding Custom Email Templates to Your Tickets

To create your own email template, you will first need to go to Setup, then Setup Statuses, and choose Workflow Status. 

From here, choose Tickets. You will then view a bar holding existing email templates and a wrench. 

If you click the wrench, you can create a new template. Simply enter the information (something like the picture below) and Save. 

You may use the # to view the placeholders already created. 

Can I include a link to view the ticket in the email?

Yes! You can do so by typing the placeholder #link . This will allow the recipient of the email to view the ticket that was assigned in Virtus Flow.